Junk Removal Questions, Answered

Text photos of what's going and your address to (310) 905-5138, or use the form on the contact page. Miles replies with a clear price and the next available two-hour window. Say yes and you're booked.

Usually, if you text before noon and we have a slot on your side of town. The core Westside near Santa Monica is the most reliable for same-day; coast and South Bay jobs are often same-day too.

24 hours a day, 24/7 Texts sent overnight are answered first thing in the morning.

Weekends yes, both days. Major holidays we take off, and we'll tell you the next open window when you text.

Two hours. We text when we're about 20 minutes out so you aren't waiting at the door.

Yes, free of charge up to two hours before your window. After the crew has dispatched there may be a trip charge, which we'll have told you about at booking.

No, as long as we can reach the items: a garage code, a side gate, a building loading dock. We text before-and-after photos when you're not home. For estate and whole-home cleanouts we prefer someone present for the first hour.

As far as you like. Move-outs, estate sales and contractor schedules are often booked a week or two ahead and we hold the slot.

From your photos, by truck space. The quote includes labor, stairs, carrying distance, disposal fees and donation drop-off, so there's nothing to add later. Our How Pricing Works page walks through the load sizes.

It can, if the load is different from what you showed us. We re-quote before we touch anything and you decide. Access, stairs and disposal are already included, so the only thing that moves the number is more stuff.

No. Hourly pricing makes stairs and traffic your problem. Volume pricing means you can look at the truck and see what you paid for.

There's a minimum load that covers a couple of items. Single couches, mattresses and refrigerators are everyday jobs for us.

By weight rather than volume, because transfer stations charge by the ton. Tell us roughly how many buckets or wheelbarrows and send a photo; we'll quote per yard.

No separate charges. Access is part of the quote, which is why we ask about it when you text.

A price list without a photo is a guess, and guesses become curbside arguments. One real number from your photo takes a few minutes and holds.

Cash, credit card and Zelle, paid when the truck is loaded. Commercial accounts can be invoiced.

We don't run coupon promotions.

If two people can carry it and it isn't hazardous, it goes.

Paint, solvents, chemicals, fuel, propane, asbestos, fire ash, medical waste, and anything that leaks. We also don't rent dumpsters or do demolition.

Yes. Mattresses and box springs ride with any load and go into California's mattress recycling program, which your purchase fee already funded.

Yes. Have them unplugged and, for built-ins, disconnected. Units with refrigerant are routed to a recycler that recovers it.

Yes: drywall, tile, lumber, cabinets, flooring, windows and modest concrete loads. We haul what's already down; we don't demo.

Branches, fronds, brush, pulled plants, fence panels, dismantled sheds, soil and gravel in modest amounts. After a storm we prioritize mud-soaked contents and downed material.

Yes. TVs, monitors, computers, printers and cables go to a certified e-waste handler rather than the trash.

Usually. Send a photo and tell us the floor and the path out. Uprights and most safes are fine; grands and very large safes get a quick phone call first.

No. For household hazardous waste, LA City runs free S.A.F.E. collection centers, including Hyperion in Playa del Rey and the West LA center at UCLA, and Santa Monica residents get door-to-door pickup through the city.

If it accepts drop-offs without an appointment, tell us when you book and we'll route it there.

We're measuring it by load this quarter and will publish the real number on the Giving Back page. We'd rather give you a measured figure than a marketing one.

A licensed transfer station, usually Southern California Disposal in Santa Monica or Culver City's station on Jefferson Boulevard. Metal, mattresses, electronics, wood and cardboard are pulled out first.

If it still has life, it goes to charity, not the landfill. Usable items are donated to Goodwill and The Salvation Army.

Yes. Most of the Westside is multifamily. We handle elevator reservations, loading docks, walk-ups and HOA rules, and we can send a certificate of insurance to your building before the job.

Yes. We carry general liability and commercial auto, and we send the COI by email to building management on request.

Tell us the dock hours and any reservation you've made and we'll schedule the window to match. Marina del Rey and Wilshire Corridor towers are routine for us.

Yes. Stairs are included in the quote. Mention the floor when you text so we send the right crew.

Yes, including recurring pickups and invoicing. Text or email the building address to set it up.

Santa Monica. Our trucks start there, so the core Westside gets the earliest same-day slots.

Santa Monica, Venice, Mar Vista, West LA, Brentwood, Pacific Palisades, Topanga, Malibu, Culver City, Marina del Rey, Playa del Rey, Beverly Hills, Bel Air, El Segundo, Manhattan Beach, Hermosa Beach, Redondo Beach, Torrance and the Palos Verdes Peninsula. Each has its own page.

Yes, including Point Dume and the canyon roads. Travel is built into the quote; there's no separate fee.

Yes: El Segundo, Manhattan Beach, Hermosa Beach, Redondo Beach and Torrance, plus Rancho Palos Verdes, Palos Verdes Estates and Rolling Hills Estates.

Text a photo anyway. We take larger jobs in West Hollywood, Inglewood and Hawthorne and tell you yes or no within the hour.

Because NOAA has an El Niño Advisory in effect and forecasts a wet winter for Southern California, and the Palisades and Malibu burn scars are in their highest-risk period for debris flows. We're prioritizing same-day storm-debris pickups across the Westside.

Los Angeles County says debris on private property is the owner's responsibility, and the City of Los Angeles has no storm-mud pickup program. Public crews clear streets and storm drains. That gap is what we fill.

We haul rebuild-phase waste, storm debris and household junk. Hazardous fire ash and burned-structure debris were cleared under federal and county programs; we don't handle those.

Free at LAFD and Los Angeles County fire stations, and Santa Monica runs Sandbag Saturdays at Clover Park in November. Bring your own shovel to most sites.

Yes. Sand is heavy, so it's quoted by weight; send a photo and a count.

We carry general liability and commercial auto insurance. Junk hauling doesn't require a contractor's license in Los Angeles; we don't do the demolition or hazardous work that would.

No. Our own crew does every job, and the person who prices it is on the truck.

An assistant collects the details, then Miles takes over by text. You can ask for him at any point.

Yes. We note it in the footer rather than the headline; the work speaks for itself.